Returns & Exchanges

We want you to love your Flower & White treats, but if your order arrives damaged or incorrect, we offer a hassle-free return policy within 14 days of receipt. Due to the perishable nature of our confectionery, we can only accept returns on unopened items in their original packaging.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a photo of the issue to initiate your return request.

• 2.
  Receive Authorization

  Once approved, we will provide you with a return authorization number and the specific warehouse address for your shipment.

• 3.
  Pack Securely

  Place the items in their original shipping box or similar protective packaging to ensure they arrive back to us in good condition.

• 4.
  Refund Processing

  After we receive and inspect your returned treats, we will process a refund to your original payment method within 5-7 business days.